 Download this curriculum as a pdf.
Starkey’s intensive 360-hour, eight-week Household Management Program provides a full Household Service Management Certification. This program is 20 years old in sophistication and is absolutely essential in the marketplace of the Household Management profession. It presents the management tools, the technical skills in ten service areas, the personal development, and the luxury-product knowledge required for all those entering the Service Management Profession. Starkey also will continue to add cutting-edge curriculum additions and our dream team of resources throughout the year.
Students in this amazing full Household Management offering will receive:
- Household Management Certification,
- Starkey Systems Certification
- StarkeyHQ© Software and complete library of household management publications and vendor resources
- Luxury Service Etiquette and Protocols
- Fine Housekeeping Techniques
- Entertainment and Event Planning
- Private Service Sommelier Certification
- Culinary for Private Service
- Property and Grounds, Maintenance, Security and Smart-Home Technology
- The ability to customize and set up a comprehensive Service Management Plan
- Professional Profiling for your Service Career Goals
- Completion of a customized Service Management Plan
The Certified Household Management Program comprises 360 curriculum hours. The Certified Household Management Program is divided into the following educational areas:
Program Offered at Starkey Mansion, On Location, and as a Correspondence Course
Download this curriculum as a pdf.
Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories. StarkeyHQ© Software included in this course offering.
The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. This Program NOW is also offered in an At-Home Correspondence Program. StarkeyHQ© Software and Original Guide to Private Service Management included.
 Starkey International has re-structured our most popular courses into “Correspondence Courses” to make the critical knowledge that Starkey has developed over the many years in Private Service available to those that cannot attend here at the Institute. Starkey has learned that while real service knowledge and your ultimate employment must be trained face to face by one of our Private Service instructors here at Starkey, the organizational concepts and service philosophy of Service Management can be taught and understood through our new Correspondence Courses. They are:
Note: Candidates seeking to be placed by Starkey's Placement Division, Starkey & Associates, Inc. must apply to the Placement Division to become eligible.
"The Nanny Management System has become my daily bible... It has helped me to become the professional that I desired to be." - Marni Kent, INA Nanny of the Year 2002
 If you are a parent or a Nanny who wants the highest level of care for your family, this could be the most important workshop for healthy Parent/Nanny relationships that you have ever found! Nannies have long been placed in positions where the expectations of Parents have not been fully understood. Regardless of the hours of education Parents have provided to their Nannies, "seat of the pants" daily work schedules have become the norm. This fact continues to keep parents frustrated and the nanny profession in an often unprofessional and burnt-out paradigm.
Starkey International's Nanny Manager System Workshop for both the Nanny and the Parent is a two and one-half day comprehensive Nanny Management course that focuses on customizing Parent's service expectations. The course presents a systematic process for identifying childcare expectations, family standards and favorites and other essential professional information, and then organizes these expectations into actual Day in the Life schedules. The Starkey Nanny Management System professionalizes Nanny Employment, and positions the Nanny to be consistently successful in their career path.
 Restoring the Art® is a Colorado Non-Profit 501 (c)(3). Restoring the Art® has been guided over the years by an advisory board made up of Starkey Alumni, Household and Estate Industry Veterans, Butlers, Military Enlisted Aides, Private Chefs, Personal Assistants, Employers, Luxury Hotels, Private Service Schools, Placement Agencies, and Vendors who serve the Luxury Marketplace. In recent years, RTA has focused on Starkey Alumni with yearly gatherings to learn and grow together. We have hosted wonderful 9 course dinners and garden parties at the Mansion with all our patrons, alumni and friends. We have experienced wonderful stories about the Queen from our British guests; gained perspective from the Director of Service of the Ritz Paris; tasted special wine and spirits from the finest wineries around the world; and have been introduced to the finest of luxury products.
Today, RTA also provides educational funding assistance for incoming students. In appreciation for Starkey Benefactor and Patron support, Starkey gratefully acknowledges and honors them; and for Starkey Graduates, Starkey challenges all to grow educationally to their fullest potential. The next RTA is September 9-10, 2011, in Denver, Colorado.
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Download this curriculum as a pdf.
Starkey’s specialized 255-hour, four-week Service Management Program culminates in a Service Management Certification. Starkey’s 30 years in a sophisticated service world led to this uniquely designed program to meet the immediate service needs of our changing world, and for the new and growing service requirements within it. This is an advanced course in service for those with some experience in one of the following areas: Private Service, Hospitality, as a Military Enlisted Aide, as a Culinary Chef, in the Senior Service industry, the Private Concierge’s world, or for the Hospitality Butler Profession. It presents the advanced management tools necessary to specifically identify unique service expectations, set up Service Management Plans and teaches the technical skills in ten service areas. It also helps students to identify their individualized service etiquette and service style and acquire the luxury-product knowledge required for all those entering the Service Management Profession. The capstone of the course is developing an actual Service Management Plan for the particular service field the student is entering, or currently working within using StarkeyHQ© Software and submitting the plan to complete the course.
Students in this new Service Management Program offering will receive:
- Service Management Certification,
- Starkey Systems Certification, and
- StarkeyHQ© Software and Complete Library of Service Management Publications, Products and Resources
- Luxury Service Etiquette and Protocols
- Entertainment and Event Planning
- Private Service Sommelier
- Skills set for Private Concierge Services
- Skills set for Senior Service
- The ability to customize and set up a comprehensive Service Management Plan
- Professional Profiling for your Service Career Goals
The Certified Service Management Program comprises 255 curriculum hours. The Certified Service Management Program is divided into five areas:
 Starkey’s 28-hour Wine and Sommelier Program provides instruction on understanding the essential and fundamental aspects of wine knowledge. You will be able to recognize various grape varietals and their major wine growing regions. You will classify and perform a comparative analysis of old- and new-world wines, tasting as many as 35 wines.
In addition, you will identify the various methods of service, purchasing, storage and safety precautions involved in wine service through your participation in planning and serving a Formal Dinner, in which you will gain knowledge in the various techniques of pairing wine with food.
Program Offered at Starkey Mansion, On Location, and as a Correspondence Course
Download this curriculum as a pdf.
Starkey’s 40-hour, 5-day Service Management “System” and StarkeyHQ© Software Program provides a Service System and StarkeyHQ© Software Certification only. This program highlights Starkey’s patented Facilities Management System and Software. It is designed for veteran Household and Estate Managers and Family Office Concierge providers interested in knowing how to develop and customize a service management plan and utilize the management tools for service. Starkey’s Service Management Software is invaluable for identifying and tracking Client or Guest Expectations in the Service Marketplace and in the Household Management profession. It presents the management tools and identifies possible expectations in 10 service categories. StarkeyHQ© Software included in this course offering.
The Certified Service Management Program comprises 40 curriculum hours in 5 calendar days. This Program NOW is also offered in an At-Home Correspondence Program. StarkeyHQ© Software and Original Guide to Private Service Management included.
Dear Patron,
As you know Starkey International has been in the forefront for 30 years for creating a Household Management Profession specially to serve the high-net worth. We have educated and placed Starkey Certified Household Managers (1,300 in all) throughout the world in positions at all levels of Household and Estate Managers, and as Military Enlisted Aides.
In the past, the Starkey Institute has been able to accommodate all loans for tuition for qualified candidates for our education and certifications through a funding source called Sallie Mae. In the economic correction, Sallie Mae cut their loans to 3,000 “small” private schools including Starkey International across the US. As we place 95% of all our Graduates, we had enjoyed a ½ of 1 percent default rate of these loans over many years. Though the number of interested students seeking to enter the profession has increased, loans are not available to the majority of these potential students. This has drastically cut our student body to 1/4th of its regular size. As a result, the number of educated Private Service-Household Managers has vastly diminished in the last few years. Unimaginably, not having enough educated professionals available, will again give rise to a servant mentality in this country.
To preserve this essential service profession and continue our passion of “Service as an Expertise,” we are seeking help from those whose lives we seek to make a difference! Those who understand, appreciate, and obtain the benefit from the art of personal service that Starkey has long been the torchbearer.
We invite you to sponsor a student and make a charitable donation of any amount to our 501(c)(3) Colorado non-profit funding source, Restoring the Art, to help provide loans to those wishing to enter the profession. We would be most grateful for your support!
Make a Donation Today!
Mary Louise Starkey
CEO Starkey International
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Curricula
