Private Service Certification Programs

Starkey International currently offers the following Private Service Curriculums:

1. Certified Household Management ProgramThe Certified Household Management Program is Starkey’s full Household Management Course for all those seeking to enter the Private Service Profession. .

2. Certified Manager ProgramThe Certified Managers Program is Starkey’s Household Management Course for those with a minimum of three years of prior service, culinary, or hospitality experience.

3. Certified Personal Assistant ProgramThe Certified Personal Assistant Program is Starkey’s new Household Management Course for those with a minimum of three years of prior Executive Assistant experience.

4. Systems ProgramThe Certified Household Management System Program is Starkey’s patented Service Management Model and Management Tools Course and Software for those who are currently working in Private Service.

These essential Private Service Management offerings provide actual training in our state-of-the-art Starkey Service Management System. This unique Service Model is especially designed for the Private Service Professional. In addition, these unique programs provide practical learning in Daily Graces, management techniques and technology, Housekeeping and Maintenance, identifying Flavor Profiles and Menu Planning, Principal and Household Staff Interaction, Formal Entertaining, Etiquette, Protocol, Safety, Security, CPR, First Aid, and more.

Each of the Institute’s instructors possesses the experience and knowledge necessary to train students effectively. Programs are evaluated regularly to address the needs of an evolving service profession. Our "Restoring the Art" Conference presents an annual industry-wide international Private Service Management event. Additionally, expert seminars are provided throughout the year.

Certified Household Management Program

Starkey’s essential Eight-week Certified Household Management Program and the Four-week Certified Manager’s Program provide Household Service Management Certification. The distinction between the programs is that the Certified Manager’s Program is a high-bred and accelerated educational experience and expects students to be well-versed in service and technical skills. This four-week program is focused on Service Management and does not teach Culinary skills. These students must be service professionals ready for an intensified program that demands after-hour study.

The Certified Household Management Program is comprised of 360 curriculum hours, whereas the Certified Manager’s Program requires 255 curriculum hours.The Certified Household Management Program is divided into the following educational tracks:

1. ) Starkey Service Management System

Our unique Service Management System fully instructs the student in identifying service expectations and customizing service delivery plans. This patented service management tool is a highly sophisticated model for organizing and managing service expectations. Unique for the service profession, it provides private service terminology, instructs how to create Zones, Cleaning and Maintenance Task Sheets, synthesizes service delivery hours, writes position descriptions and provides Windows based software for customizing a service delivery system. Areas of study include the following:

• Vision, and Service Goals
• Family Tree
• Household Favorites and Preferences
• Establishing the Environment
• Standards Matrix
• The Household Manager’s Book
• Technical Skills Qualifier and Matrix
• Service Standards Matrix
• Physical Structure and Service Flow
• Cleaning and Maintenance Task Sheets
• “Day in the Life” Position Descriptions
• Administration
• Housekeeping
• Culinary
• Clothing
• Entertaining
• Property and Grounds
• Maintenance
• Transportation and Travel
• Safety and Protection
• Personal Care: Elder, Guest, Child, and Pet

2. ) Personal Dynamic Skills

Students learn to identify why they have “Chosen Service” by mastering Service Etiquette, Personal Graces, Service Attitudes, and Protocol. Starkey’s Personal Statement Exercise provides a transformational experience in self-discovery, Service Styles, and personal presence through the understanding of self!

• Choosing Service
• Service Styles and Cultures
• Personal Statement Exercise
• Family Tree Dynamics
• Service Code of Ethics
• Image and Personal Presentation
• Service Etiquette & Personal Graces
• International Protocol
• Language and Speech
• The “Relationship of Service”
• Privacy and Professional Boundaries
• Interviewing Techniques
• Life Balance
• Service Philosophy and Attitudes

3. ) Wine, Entertaining and The Ballet of Service

The Ballet of Service is an inspirational and educational experience that teaches each student to become fully acquainted with the Formal Dinner, Table Etiquette, Protocol, Formal and Informal Event Planning, Entertaining, Table Service, Table Settings, Care of Fine Linens, and much more. Students also practice the Marriage of Food and Wine, Sommelier Service, Organoleptic Tasting, Wine Cellar Management, Classic Cocktails, and Cigars.

• International Protocol
• Entertaining Etiquette
• Liquor and Bar Set-up
• The History of Wine
• Setting-up for Entertaining
• The Formal Table
• Seating Charts
• Table Settings
• Table Service Styles
• Table Linens
• Silver Polishing and Care
• Correspondence and Etiquette
• Flower Arrangements
• Event Planning, Caterers, and Rentals
• Components of Wine
• Wine Cellar Management
• The Pairing of Food and Wine
• Organoleptic (involving the use of sense organs)
• Old-world and New-world Winemaking
• Cigar Etiquette and Service
• Sommelier Service

4. ) Human Resources and Management Skills

Students are empowered with the skills needed to be leaders of people and managers of projects. Accepted Human Resource Employment Practices, Time Management, and the Supervision of Vendors in the Business of Private Service Management are taught. Students experience the different roles within the home environment and learn that it can be as challenging to “Receive Service as it is to Give Service.

• Starkey’s Service Manager’s Software
• Listening, and Service Anticipation
• Conflict Resolution
• Body Language
• Background Investigations
• Diversity Training
• Leadership Management Skills and Evaluations
• Creating Team Synergy
• Time Management
• Managing and Resourcing Support Vendors
• Negotiations and Resource Relations
• Household Finances, Budgets, and Records
• Learning and Communication Styles

Superior techniques for the care and maintenance in Private Service are mastered. This section stresses Housekeeping and Product Knowledge, Recognition and Care of Fine Clothing, Care of Antiques and Masters Artwork in the home, Floral Design, Travel Arrangements, Automotive Care, Intelligent Systems, Home Security, Fire Safety, and Certification in First Aid.

• Home Security
• Intelligent Home Technology
• Concierge & Travel Services
• Recognition of Luxury Products
• Advanced Care: CPR and First Aid
• Care of Grounds and Property
• Basic Household Maintenance
• Housekeeping Techniques
• Detail Housekeeping, & Cleaning Products
• Care of Fine Linens, Turndown Service
• Closet Organization
• Sewing Skills, Emergency Repair
• Recognition of Designer Clothing
• Understanding of Dry Cleaning
• Valet and Packing for Travel
• Ironing and Steaming Skills
• Laundry Skills
• Leather and Shoe Polishing
• Care of Fine Art and Collectibles
• Oriental Rugs and Care
• Horticulture and Landscaping
• Luxury Car Care & Chauffeuring
• Conservation of Fine Art
• Fire Protection

(Only offered in the eight-week Certified HouseholdManagement Program)
This thoughtful cooking program focuses on our unique (for the private home) “Flavor Profiles.” Taught only at Starkey International, this curriculum helps the student develop the ability to Recognize Individual Preferences and to cook by using the finest resources and ingredients available rather than by simply replicating recipes. Employers love that our Graduates understand the Marriage of Food and Wine and are able to provide thoughtful Menu Development for the Private Home. Students learn Global Product Identification, Use of Fresh, New, Seasonal, and Organic Vegetables, Meats, Fish and Herbs, while maintaining Nutrition, Kitchen Safety, and Sanitation Standards.

• Culinary Standards
• Food and Kitchen Safety
• Kitchen Organization, Equipment
• Mise en Place
• Nutrition, Healthy Cooking
• Food Purchasing, Fresh and Bulk
• Storage, Refrigeration
• Menu Planning
• Identifying Flavor Profiles
• Product Identification
• Health Food and Use of Fresh Ingredients
• Hors d’oeuvres
• The Marriage of Food and Wine
• Sauces and Salad Dressings
• Moist and Dry Heat Cooking Techniques
• Soups, Sauces, Vinaigrettes, and Stocks
• Tips and Resources
• Family Favorite Menus and Comfort Food

Household Management Program Class Schedule
Household Management Acceptance Criteria

Certified Manager’s Program

Starkey’s essential Four-week Certified Manager’s Program and Starkey’s essential Eight-week Certified Household Management Program provide Household Service Management Certification. The distinction between the programs is that the Certified Manager’s Program is a high-bred and accelerated educational experience and expects students to be well-versed in service and technical skills. This four-week program is focused on Service Management and does not teach Culinary skills. These students must be service professionals ready for an intensified program that demands after-hour study.

The Certified Manager’s Program requires 255 curriculum hours, whereas the Household Management Program is comprised of 360 curriculum hours. The Certified Manager’s Program Curriculum is divided into the following educational tracks:

1.) Starkey Service Management System

Our unique Service Management System fully instructs the student in identifying service expectations and customizing service delivery plans. This patented service management tool is a highly sophisticated model for organizing and managingservice expectations. Unique for the service profession, it provides private service terminology, instructs how to create Zones, Cleaning and Maintenance Task Sheets, synthesizes service delivery hours, writes position descriptions and provides Windows based software for customizing a service delivery system.

Areas of study include the following:

• Vision, and Service Goals
• Family Tree
• Household Favorites and Preferences
• Establishing the Environment
• Standards Matrix
• The Household Manager’s Book
• Technical Skills Qualifier and Matrix
• Service Standards Matrix
• Physical Structure and Service Flow
• Cleaning and Maintenance Task Sheets
• “Day in the Life” Position Descriptions
• Administration
• Housekeeping
• Culinary
• Clothing
• Entertaining
• Property and Grounds
• Maintenance
• Transportation and Travel
• Safety and Protection
• Personal Care: Elder, Guest, Child, and Pet  

Personal Dynamic Skills

Students learn to identify why they have “Chosen Service” by mastering Service Etiquette, Personal Graces, Service Attitudes, and Protocol. Starkey’s Personal Statement Exercise provides a transformational experience in self-discovery, Service Styles, and personal presence through the understanding of self!

• Choosing Service
• Service Styles and Cultures
• Personal Statement Exercise
• Family Tree Dynamics
• Service Code of Ethics
• Image and Personal Presentation
• Service Etiquette & Personal Graces
• International Protocol
• Language and Speech
• The “Relationship of Service”
• Privacy and Professional Boundaries
• Interviewing Techniques
• Life Balance
• Service Philosophy and Attitudes

Wine, Entertaining and The Ballet of Service

The Ballet of Service is an inspirational and educational experience that teaches each student to become fully acquainted with the Formal Dinner, Table Etiquette, Protocol, Formal and Informal Event Planning, Entertaining, Table Service, Table Settings, Care of Fine Linens, and much more. Students also practice the Marriage of Food and Wine, Sommelier Service, Organoleptic Tasting, Wine Cellar Management, Classic Cocktails, and Cigars.

• International Protocol
• Entertaining Etiquette
• Liquor and Bar Set-up
• The History of Wine
• Setting-up for Entertaining
• The Formal Table
• Seating Charts
• Table Settings
• Table Service Styles
• Table Linens
• Silver Polishing and Care
• Correspondence and Etiquette
• Flower Arrangements
• Event Planning, Caterers, and Rentals
• Components of Wine
• Wine Cellar Management
• The Pairing of Food and Wine
• Organoleptic (involving the use of sense organs)
• Old-world and New-world Winemaking
• Cigar Etiquette and Service
• Sommelier Service

Human Resources and Management Skills

Students are empowered with the skills needed to be leaders of people and managers of projects. Accepted Human Resource Employment Practices, Time Management, and the Supervision of Vendors in the Business of Private Service Management are taught. Students experience the different roles within the home environment and learn that it can be as challenging to “Receive Service as it is to Give Service.

• Starkey’s Service Manager’s Software
• Listening, and Service Anticipation
• Conflict Resolution
• Body Language
• Background Investigations
• Diversity Training
• Leadership Management Skills and Evaluations
• Creating Team Synergy
• Time Management
• Managing and Resourcing Support Vendors
• Negotiations and Resource Relations
• Household Finances, Budgets, and Records
• Learning and Communication Styles

Private Service Technical Skills

Superior techniques for the care and maintenance in Private Service are mastered. This section stresses Housekeeping and Product Knowledge, Recognition and Care of Fine Clothing, Care of Antiques and Masters Artwork in the home, Floral Design, Travel Arrangements, Automotive Care, Intelligent Systems, Home Security, Fire Safety, and Certification in First Aid.

• Home Security
• Intelligent Home Technology
• Concierge & Travel Services
• Recognition of Luxury Products
• Advanced Care: CPR and First Aid
• Care of Grounds and Property
• Basic Household Maintenance
• Housekeeping Techniques
• Detail Housekeeping, & Cleaning Products
• Care of Fine Linens, Turndown Service
• Closet Organization
• Sewing Skills, Emergency Repair
• Recognition of Designer Clothing
• Understanding of Dry Cleaning
• Valet and Packing for Travel
• Ironing and Steaming Skills
• Laundry Skills
• Leather and Shoe Polishing
• Care of Fine Art and Collectibles
• Oriental Rugs and Care
• Horticulture and Landscaping
• Luxury Car Care & Chauffeuring
• Conservation of Fine Art
• Fire Protection

Certified Personal Assistant Program

Now celebrating 25 years in Private Service Education, Starkey International is introducing the first of its kind Personal Assistant Certification Program beginning in 2007. This 4-week Personal Assistant curriculum is 180 hours of intensely unique training focusing on the Starkey Service Management System, Administration and Technology, Event Planning and Entertaining, Human Resource Management, and Travel and Concierge Services. The Service Management System and Software track focuses on Starkey’s exclusive Private Service Management Model, the core concentration for all Personal Assistants. Teaching a Private Service language and essential management tools allows the Personal Assistant to identify an Employer’s distinctive service expectations, maintain daily schedules and priorities, record vendors and resources, and Day in the Life.

The Administrative, Communication and Human Resources track focuses on Communication, Personal Dynamics and the Written Word. You will be introduced to a variety of software programs for the Personal Assistant, New and Essential Electronic Communication Devices, Negotiation Techniques and Confidentiality Practices, Relationships with staff, Understanding Priorities and Schedules.

Entertaining, Etiquette & Protocol track focuses on the skills needed for interacting with guests on an International stage, hosting and planning a variety of entertaining events and the Formal Dinner, Creating invitations and tracking Guest Histories, working with Celebrities and Entourages, and understanding the basics of wine, champagne, spirits, aperitifs and mixology.

Etiquette and International Protocol Basics of Event Planning Styles of Entertainment Formal Dinners Seating Charts Invitations and RSVPs Order of Service Menus Wines Weddings, Cultural and Religious Selecting and Working with Caterers, Florists, and Event Planners Holiday Prep Christmas Cards Gift Buying

Travel, Concierge Practices, and Networking track focuses on international and domestic travel destinations for the Luxury Market, Reservation Practices, Fractional Ownership of Jets and Jet Services, Yachts and Yacht Services, and obtaining Security and Security Management Plans, Organizing Board Meetings, Working with Charities and Non-profits.

Personal Shopper & Personal Presentation Boundaries Working with Celebrity and VIP’s Diversity Training Dining and Reservation Protocols Board Meeting Organization Robert’s Rules of Order Working with Charities and Non-profits Networking Air Line Travel and Reservations Packing and Unpacking Development and Management of Resources Private Yachts, Private Jets Private Motorcar Services Hotels, Resorts and Destination Planning Security Certification/Graduation

Personal Assistant Program Class Schedule
Certified Personal Assistant Acceptance Criteria

Systems Program

In response to employers’ requests for a superior household management service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.

The Starkey System:

• Identifies specific Service Expectations.
• Introduces functional Service Management Terminology.
• Provides essential Service Management Tools for Managing Service Expectations.
• Organizes and upholds unique Service Standards and Expectations on a Daily Basis.
• Customizes an overall Service Management Plan.

1. ) Starkey Service Management System

Our unique Service Management System fully instructs the student in identifying service expectations and customizing service delivery plans. This patented service management tool is a highly sophisticated model for organizing and managing service expectations. Unique for the service profession, it provides private service terminology, instructs how to create Zones, Cleaning and Maintenance Task Sheets, synthesizes service delivery hours, writes position descriptions and provides Windows based software for customizing a service delivery system. Areas of study include the following:

• Vision, and Service Goals
• Family Tree
• Household Favorites and Preferences
• Establishing the Environment
• Standards Matrix
• The Household Manager’s Book
• Technical Skills Qualifier and Matrix
• Service Standards Matrix
• Physical Structure and Service Flow
• Cleaning and Maintenance Task Sheets
• “Day in the Life” Position Descriptions
• Administration
• Housekeeping
• Culinary
• Clothing
• Entertaining
• Property and Grounds
• Maintenance
• Transportation and Travel
• Safety and Protection
• Personal Care: Elder, Guest, Child, and Pet