Service Management Tools that Assess your

Service Needs and Customize Service for you!

It has been Starkey International’s 27-year mission to develop a world-recognized service profession in which service is viewed as an art form with its own career path and is seen as an expertise! Starkey International has demonstrated its vision by positioning Starkey services and products to uniquely serve the growing luxury marketplace. Starkey International has made meeting the expectations of the Luxury Employer its first objective.

In response to employers’ requests for a Superior Household Management Service, Starkey International developed a unique Service Management System for identifying and managing Private Service Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills.

The Starkey System:

• Identifies specific Service Expectations.
• Introduces functional Service Management Terminology.
• Provides essential Service Management Tools for Managing Service Expectations.
• Organizes and upholds unique Service Standards and Expectations on a Daily Basis.
• Customizes an overall Service Management Plan.

In 1997, Starkey registered a patent for the Starkey Service Management System. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will service  expectations be left to guessing and on crisis-mode. The Starkey System adapts to any Family or Service Environment and to all Service Expectations.

The Starkey System presents to Employers:

• A Standards Matrix for Identifying their Service Standards
• Technical Skills Qualifier for evaluating candidates
• Zoning and Customization of Task Sheets and Products
• Day in the Life for Accountability and Communication
• Service Matrix for presenting the entire service management Plan.

The Starkey Service Management System was patented in1997. (Patent No. US 6,745,200 B2)

Site Visits for Private Homes and Estates
Customized Service to Fit Your Lifestyle
Starkey has been educating and placing Service Staff for over 27 years. We have learned that genuine service is obtained only when expectations are understood. To achieve this, a Starkey consultant comes to your home or service environment to customize service for you and your lifestyle. By participating in the on-site consultation and using Starkey's Service Management System process, your Lifestyle Service Vision, Service Priorities and Standards will be articulated.

Each Family has a unique Lifestyle. Your household may be formal, casual or any degree in between. Your priorities may include developing your entertainment style, providing an educational environment for your children, caring for overnight guests or making large-scale renovations. Your Style of Service Staffing is unique to you and must be positioned to effectively support your vision.

During your Site Visit, Starkey will help Define for You:

• Your Service Vision and Lifestyle Goals
• Household Service Staffing requirements using our Day-in-the-Life model
• Your specific Service Standards in 10 Categories
• Your Educational training needs for Current Staff
• An initial Household Service Plan that will specifically identify the right number of staff,
    their abilities and Service Attitudes.

Starkey's Consultant generally arrives in the late afternoon in time for an initial meeting to determine the principal's Vision of Service. It is often positioned as part of a dinner conversation so that there is time for all to consider and articulate expected outcomes. This dinner meeting also takes place to identify service priorities and your overall Service Values and Goals.

The next morning, Starkey’s Consultant returns to your residence for an in-depth household tour to identify your:

• Service Standards,
• Zoning and Task Sheet requirements,
• Staffing and Service Flow needs,
• Meet any Current Staff and ascertain the needs of your specific Service Environment and prepare the 
  written Service Management Plan.

The Site Visit is usually concluded in the early afternoon following lunch.

In approximately two weeks following the Site Visit, you will receive an initial written plan using Starkey's Service Management System, similar to the report presented in our Mrs. Starkey’s Setting HouseholdStandards publication sent to when you initially registered your intent to work with Starkey. This customized Service Management Plan includes the identification of your Service Vision and customization of all ten Service Standards, recommendations for the required staff as well as required Technical Skills levels to meet your Service Expectations. In addition, Day-in-the-Life™ Position Descriptions will be developed for your primary staff members. Finally, an overall Service Matrix will be created that delineates the number of service hours each staff person must complete on a weekly basis to meet your service expectations.

Once customized, it will also give you an overall idea of what your expected Service Standards will cost you in
weekly staff hours and overall Service Recommendations.

Most of our Clients choose to have Starkey help them define their Service Needs, and customize their Service Delivery Plan prior to beginning the hiring process. Starkey is then able to hand-pick the perfect Certified Manager for them.

Site Visits generally last no more than two days for one location. Principals with multiple homes may require additional on-site visits and/or report development time. The cost for this 2 day Site Visit and Customized Service Delivery Plan is $15,000 plus travel, accommodations and meals. All fees are due prior to the commencement of the Site Visit. Service must be Position to be Successful!

Starkey International invites you to consider these Specialized Services,

Customized to Fit your Unique Private Service Needs.

Please call 800-888-4904 or email mstarkey@starkeyintl.com to schedule your Site Visit